Return and Refund Policy

At Luxe Beauté Lounge, we prioritize your satisfaction with your purchase. Due to the personal-care nature of our products, all sales are final except where a return, exchange, or refund is required by applicable law or where an issue qualifies under this policy.

We accept requests for assistance when an item arrives damaged, defective, or incorrect. Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging, if applicable.

We will review each request and, where appropriate, offer a replacement, refund, or another suitable resolution. Items should remain unused and unopened when reporting an issue, unless the product was damaged, defective, or incorrect upon arrival. This requirement does not limit any rights you may have under applicable law.

Customers are responsible for carefully reviewing and verifying all information entered at checkout, including their full name, shipping address, apartment or unit number, city, state, ZIP code, and contact information.

Luxe Beauté Lounge processes orders using the information submitted by the customer. Please ensure all details are correct before completing your purchase.

If you discover an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed, packaged, or shipped.

Orders are processed and shipped within 3–5 business days. Carrier transit times may vary depending on the destination and circumstances outside our control.

Once an order has been handed over to the shipping carrier, delivery timing and carrier handling are outside the direct control of Luxe Beauté Lounge.

Luxe Beauté Lounge is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

We will review reported delivery issues based on the circumstances, available tracking information, and applicable legal requirements. Nothing in this policy eliminates responsibilities that may legally remain with Luxe Beauté Lounge. Incorrect Addresses & Returned Packages

Customers are responsible for providing an accurate and complete shipping address.

If a package cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped. Any applicable charges will be communicated to the customer in advance.

Luxe Beauté Lounge cannot guarantee that an address can be changed or a package recovered after it has shipped.   

If tracking indicates that a package is delayed, lost, or delivered but cannot be located, customers should check the shipping address and delivery location and contact the shipping carrier. Customers may also contact Luxe Beauté Lounge so we can review the available tracking and order information.

Please provide your order number and tracking details when reporting a problem.

A carrier's delivery confirmation will be considered as part of the review, but it does not automatically resolve every delivery dispute. Each reported issue will be evaluated based on the circumstances and applicable law.

Some Luxe Beauté Lounge products are packaged in glass containers. Customers should handle glass products carefully and keep them away from children and areas where breakage could cause injury.

If a product arrives broken, cracked, leaking, or otherwise damaged, please contact Luxe Beauté Lounge within 7 days of delivery with your order number and photographs of the damage and packaging, if safe to obtain.

Do not use products that may have been contaminated by broken glass. Please retain the damaged item and packaging when safe and practical until further instructions are provided.

Reported damage will be reviewed individually, and appropriate resolutions will be provided in accordance with this policy and applicable law.

Luxe Beauté Lounge is not responsible for damage caused by customer mishandling after delivery, to the extent permitted by applicable law.

Customers should review their orders carefully before submitting payment. Please contact Luxe Beauté Lounge promptly if you need to correct an address, change a product, or request cancellation.

Changes and cancellations cannot be guaranteed once an order has been processed, packaged, or shipped. Any cancellation, refund, or other remedy required by applicable law will be honored.

At Luxe Beaute Lounge, our products are handcrafted using a blend of oils, butters, scrubs, botanicals, fragrances, and other cosmetic ingredients. Since ingredients vary by product, customers are encouraged to carefully review the complete ingredient list before making a purchase or using any product. It’s essential to keep our policies in mind, particularly our return policy, in case a product does not meet your expectations. 

If you have known allergies, sensitivities, or skin conditions, please refrain from using any product that contains an ingredient you might react to. If you're uncertain whether a product is right for you, we recommend consulting a qualified healthcare professional before use. Please note that Luxe Beaute Lounge is not responsible for allergic reactions or sensitivities resulting from the use of our products. For your safety, discontinue use immediately if you experience irritation or an allergic reaction and seek medical attention if necessary. We also encourage you to familiarize yourself with our refund policy should you need to return a product.