Luxe Beauté Lounge FAQs

What is your return and refund policy?

All sales are final except for eligible damaged, defective, or incorrect items and situations where a refund or other remedy is required by law. Please contact us within 7 days of delivery to report an issue.

How long does shipping take?

Orders are processed and shipped within 3–5 business days. Carrier delivery times may vary by destination.

Who is responsible for entering the correct shipping address?

Customers are responsible for verifying their shipping information before submitting an order. Luxe Beauté Lounge ships using the information provided at checkout.

What happens if my package is marked delivered but I cannot find it?

Please check your delivery location and tracking details, then contact the shipping carrier. You may also contact Luxe Beauté Lounge so we can review the situation.

What if my glass bottle arrives broken?

Contact Luxe Beauté Lounge within 7 days of delivery with your order number and photographs of the damage, if safe to obtain. Do not use products that may be contaminated by broken glass.

Can I change or cancel my order?

Please contact us as soon as possible. Changes and cancellations may not be possible after processing or shipment has begun, subject to applicable law.

How can I contact Luxe Beauté Lounge?

Please use the contact information provided on our website for questions about orders, shipping, damaged products, or refunds.

Are your products handmade?

Yes. Luxe Beauté Lounge products are handcrafted with attention to quality, luxury, and self-care.

This policy explains customer responsibilities and the procedures Luxe Beauté Lounge follows when handling orders, returns, refunds, and delivery concerns. Nothing in this policy waives consumer rights or limits business obligations that cannot legally be waived or limited.